Since 1969, ifm has developed, manufactured and marketed sensors and controls to industries that include assembly and robotics, automotive, material handling, packaging, metal forming, mobile equipment, plastics and food and beverage.
In 1985, a USA sales and marketing company was established in Chester County, PA. Since then, ifm USA has experienced tremendous growth with more than 120 employees from the surrounding area, the expansion of ten branch sales offices throughout the US, and the opening of a manufacturing and technology center in Malvern, PA in 2012.
Today, roughly 230 dedicated individuals drive innovation and productivity and successfully service 26,000 customers resulting in $125 Million in annual sales (2015).
USA Corporate Headquarters – Malvern, PA
Employees work in teams of Sales Engineers, Customer Service Representatives, Technical Engineers and Order Processing to assist our customers. Employee Resources, Finance, Information Technology, and Product Marketing are also a part of our Team headquartered in Malvern, PA.
Direct Business Model
ifm has built a business model that focuses on working directly with our customers.
Located throughout the US, our sales team of trained engineers are knowledgeable about our products and can offer solutions to application challenges on the factory floor.
Your time is too valuable to waste. Our Customer Support Team is comprised of technical engineers and customer service representatives who strive to provide first-time call resolution.
Our logistics process is designed to reduce lead-time from the time an order is received to delivery. It’s our goal that you receive a confirmation and tracking number within an hour. 90% of our orders are shipped complete within 24 hours.
You can count on ifm anywhere in the world. From any employee in 70 countries, you will experience the same dedication to understanding your business and finding solutions to your needs.
USA Technology and Manufacturing – Malvern, PA
ifm prover USA opened in 2012 and includes a product development team, a production facility and multiple labs for testing and quality control. Close to 60 ifm employees work in the facility, and the company plans to increase to 100 employees over the next five years.
This Team currently produces approximately 800,000 temperature sensors, flow sensors and connectors for the global market.
Striving to earn customer loyalty
Our goal is to continuously improve ifm products and services. We measure how we’re performing with an annual Loyalty Survey that evaluates customer feedback by indicating a Net Promoter Score (NPS).
The benchmark Net Promoter Score for companies such as USAA, Apple, and Amazon is between 50 and 80. The average Net Promoter Scores for ifm range from 70 to 80.
We strive to determine how our customers view us so that we continually provide the type of service they would like to receive.
We want to develop self-directed employees and empower them to bring direct value to our customers. By providing training and leveraging individual strengths, our goal of achieving customer loyalty will be maintained.
ifm employees organize a 5K run / 2K walk annually in Chesterbrook, PA to bring awareness to cancer and raise funds to support local families fighting cancer. The proceeds from the “Orange Run” are donated to the Breathing Room Foundation and benefit more than 100 families in the community who are affected by cancer (September 2015).